ISSN: 1817-5880

Author : Hussein Manhal, Mohammed


The Effect of the information quality on the Customer's : Satisfaction :A survey of the view points of anuwber of Iraqi air lines Company customers

Mohammed Hussein Manhal

Gulf Economist, Volume 26, Issue 16, Pages 106-151

Information is one of the most important resources that are introduced by an organization for its customers , at the same time the quality of information represent a competitive advantage which help the organization to satisfy its customers and dominates its current marketing share and expand it in future , this study aims at determining information quality level which is introduced by( Iraqi Airlines Company ) for its customer about departure and arrival appointments ,and measuring its statistical effect in customers satisfaction level , this study is based on a main hypothesis which is (there is significant relationship between information quality and customer satisfaction ) , the study ends with some conclusions like (the weak quality level of (timeliness , content , and figure are dimensions of information . There is significant relationship between information quality and customer satisfaction .